These terms govern use of the Gravity & Grace / Kathryn Austin Wellness mobile app, operated by KATHRYN AUSTIN COUNSELING, PLLC through GoHighLevel's branded Client Portal. By using the app, you agree to these terms. If you do not agree, do not use the app. Contact us at kathryn@kathrynaustinwellness.com.
1.Eligibility and lawful use
You must be at least 18, or be aged 13–17 with the consent and supervision of a parent or legal guardian. The app is not intended for children under 13. A guardian must authorize any enrollment requiring contractual consent for a minor, subject to applicable law. Use the app only lawfully and in accordance with these terms.
2.Your account
Provide accurate account information and keep it current. Protect your credentials, do not share access without authorization, and notify us promptly of suspected misuse. You are responsible for activity you authorize through your account, subject to applicable law and rights relating to unauthorized activity. Do not impersonate another person, bypass access restrictions or interfere with app security.
3.Memberships, charges and access
Some features require a purchased recurring membership. The amount, charge frequency, access included, duration and applicable conditions are disclosed when you enroll through a third-party checkout provider. Recurring charges require your authorization at enrollment. The provider's applicable terms also govern its transaction services.
An ongoing recurring membership renews and continues at the disclosed interval until canceled under its enrollment terms. A fixed-duration package ends according to its agreed schedule and does not become indefinite merely because you use the app. These app terms do not change an existing program's amounts, duration, course entitlements, cancellation rights or guarantees about money returned.
Eligibility for money returned and access after cancellation are governed by the terms disclosed for your specific enrollment arrangement and applicable law. Review the Cancellation Policy and Website Terms for separate transactions. Where an individual agreement provides specific rights, those rights remain in effect; nonwaivable legal protections always apply.
Follow the cancellation instructions for your arrangement. For a coaching partnership, email kathryn.austin@gravityandgrace.co before your next scheduled charge; we will confirm cancellation. For other arrangements, use the contact route in the Cancellation Policy or the terms shown when enrolling. Removing the app, closing an account or ceasing to use content does not by itself cancel an ongoing arrangement.
4.Community conduct and moderation
Do not post or send harmful, threatening, abusive, unlawful, infringing or misleading content. Do not harass others, disclose their private information without permission, solicit fraud, or disrupt community participation. Share only content you have the right to provide. Community areas are visible to other members who have access; use care with personal information and avoid sensitive medical details.
We may review reports, moderate or remove content, and restrict participation to address violations and protect the community. Moderation does not guarantee that all inappropriate content will be identified or removed. Contact us to report a concern.
5.App materials and your content
App materials, branding and educational resources are owned by us or used under license. Your authorized access is for personal use within the access granted to you. Do not copy, distribute, resell or otherwise exploit materials without permission, except where applicable law permits it. No ownership of app materials transfers to you.
You retain ownership of your content. By submitting it, you grant us a nonexclusive license, without owing you compensation for this limited license, limited to hosting, operating, displaying and moderating the app, including making it available to its intended recipients and authorized service providers. This is not permission to use your content for unrelated advertising. The license lasts only as needed for these purposes, subject to lawful retention and copies already shared with other users. You remain responsible for the content and permissions you provide.
6.Educational wellness scope
App content and community activities provide educational wellness resources, not medical advice, diagnosis, psychotherapy or emergency care. App access, messages and participation do not establish a therapist–client relationship. Any separately arranged clinical service is governed by its own professional agreement, not by app participation. Consult qualified professionals about medical or mental-health concerns. Do not delay appropriate care because of app content; seek emergency assistance when needed.
We do not promise particular personal, health or professional outcomes.
7.Third-party services and availability
GoHighLevel and other providers support account access, content, communications and checkout. Their services have their own privacy notices and terms. Review those documents when using their services. We use reasonable care, but cannot guarantee uninterrupted access, the absence of errors, or the security or availability of third-party systems.
8.Access restrictions and responsibility
We may suspend or end app access for violations, fraud or security concerns, with notice where required. Access restrictions do not automatically change the obligations to pay, cancellation rights, terms for returning money or retained content rights in a separate agreement. Contact us if you believe a restriction is mistaken.
To the extent permitted by law, we are not responsible for indirect or consequential losses arising from app use. Nothing in these terms excludes liability that cannot lawfully be excluded, limits nonwaivable consumer rights, or removes remedies available under applicable law.
9.Governing law and changes
Texas law governs these terms, subject to applicable nonwaivable consumer protections and other mandatory rights in your jurisdiction. These terms do not require you to waive those rights. We may update the terms to reflect service or legal changes, identify the effective date, and communicate changes or obtain agreement where required. Updates do not retroactively rewrite an accepted fixed-version agreement.
10.Privacy and contact
Read the App Privacy Policy for information practices and account or data deletion requests. Questions about these terms can be sent to KATHRYN AUSTIN COUNSELING, PLLC at kathryn@kathrynaustinwellness.com.